Support

Hudson-Laptop

Got questions?

There’s a few places you can go for help.

We read every comment appearing in any of these places,
so if you ask a question we’ll see it no matter where it’s at.

How to Get Help

001_38Search the Site

Check out our new Documentation Center. We’re in the process of expanding this section to include instructional articles, workflow enhancement tutorials and instructional videos. The goal is to make everything you need easy to find, and informational to read.

If you don’t find help there, use the search bar. This will search every article, with the exception of the FrogPad Forum. You can comment on virtually any article you come across on the site. Comments are no longer held for moderation, so you should see them appear as soon as you submit them.

001_50 purpleBrowse the FrogPad Forums

The FrogPad is our user forum, designed to let you control the threads and ask any question you like. Feel free to open threads and ask questions, or join existing discussions. Good taste and manners are the only rules on the FrogPad.

001_12Ask Us Directly

Use the contact form below to send us a direct email message. We read and reply to everything, and will get back to you quickly with an answer. (You’ll need to do a little arithmetic to prove you’re not a robot)

  1. Woody DeCasere
    Woody DeCasereJan 22, 2013

    Hi a question for you, is there a wireless probe that works with roastmaster, and where can i find them.

    thanks

    • Danny Hall
      Danny HallJan 22, 2013

      Hi Woody

      Sorry the site is in a bit of disarray this week while I restructure. I’m adding a documentation section, and place for tutorial videos – trying to get things streamlined and organized.

      As of version 4 on the app store, you can purchase the Data Logging option and operate with Phidget Temperature Sensors. There’s a parts guide here http://rainfroginc.com/wordpress/apps/roastmaster/introducing-version-4-0/ See the link in the Data Logging section.

      At the moment, only K type thermocouples are supported. I plan on adding support for J type in the next update. Due to lack of USB in iOS, Phidgets is the only hardware capable of communicating with Roastmaster in an Apple-sanctioned way at the moment, but the temperature sensors perform beautifully.

      Let me know if you have any specific questions.

      Danny

Leave a Reply