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Got questions?

There’s a few places you can go for help.

We read every comment appearing in any of these places,
so if you ask a question we’ll see it no matter where it’s at.

How to Get Help

Documentation and Screencasts

Check out the Documentation Center. We’re always expanding this section to include new screencasts and instructional articles. The screencasts are a great place to start if you’re new to Roastmaster.

001_38Search the Site

Use the main site search bar. This will search every article, with the exception of the FrogPad Forum. You can comment on virtually any article you come across on the site. Comments are no longer held for moderation, so you should see them appear as soon as you submit them.

001_50 purpleBrowse the FrogPad Forums

The FrogPad is our user forum, designed to let you control the threads and ask any question you like. Feel free to open threads and ask questions, or join existing discussions. Good taste and manners are the only rules on the FrogPad.

001_12Ask Us Directly

Send us an email describing your question or issue. Please be specific – list the version of Roastmaster and iOS you are using, as well as the device it is running on. We read and reply to everything, and will get back to you quickly with an answer.

  1. Woody DeCasere
    Woody DeCasereJan 22, 2013

    Hi a question for you, is there a wireless probe that works with roastmaster, and where can i find them.

    thanks

    • Danny Hall
      Danny HallJan 22, 2013

      Hi Woody

      Sorry the site is in a bit of disarray this week while I restructure. I’m adding a documentation section, and place for tutorial videos – trying to get things streamlined and organized.

      As of version 4 on the app store, you can purchase the Data Logging option and operate with Phidget Temperature Sensors. There’s a parts guide here http://rainfroginc.com/wordpress/apps/roastmaster/introducing-version-4-0/ See the link in the Data Logging section.

      At the moment, only K type thermocouples are supported. I plan on adding support for J type in the next update. Due to lack of USB in iOS, Phidgets is the only hardware capable of communicating with Roastmaster in an Apple-sanctioned way at the moment, but the temperature sensors perform beautifully.

      Let me know if you have any specific questions.

      Danny

  2. Roger
    RogerJan 15, 2014

    P.S. I realize there is always a learning curve and this is no exception. But as I try to see if “any” of the attributes I entered in prior to roasting–roaster, bean, room temp, weight, etc.–none of these show up when I enter the “Roast Details” screen for the roast that just took place. Why is this? The thermocouple may not have been reading correctly (ala no “save” button) but the other attributes should have been saved and now displayed.

    Thanks,

    Roger

    • Danny Hall
      Danny HallJan 15, 2014

      Hi Roger

      That should not be happening. Whenever you hit the “Save” button the database is saved. Roastmaster also saves the database at many different points during a roast to guard against possible crashes, etc. where the database might not have a chance to save.

      I replied to your email. Can you try making a test roast, recording a few details, saving, closing, then opening it up again to verify that the details are still there?

      Danny

  3. Jeff
    JeffMar 11, 2017

    Hi Danny,

    I would like to speak with you about using your software with the Artisan roaster – would you please give me a ring? I’ve put my phone # in the website field. Thanks!

    • Danny Hall
      Danny HallMar 14, 2017

      Hi Jeff. Sure, I’ll call you tomorrow (Wed) at 12 noon EST. Sound good?

  4. Dave Helbling
    Dave HelblingMay 15, 2017

    Danny,
    We have an Artisan 6 on order and would like use your app. Which of the iCelsius models will work? I assume that the probe would go in the place of the factory supplied probe. Are there any issues in using an iPad with iOS 9?
    Thank you,
    Dave

    • Danny Hall
      Danny HallMay 16, 2017

      Hi Dave

      I’d advise against Thermistor style probes like the iCelsius or Range for the Artisan. It’s temps get quite hot, and thermocouples are better suited for that roaster.

      The manufacturer of the discontinued BluethermDuo is just about to publicly release the replacement for that unit. Roastmaster will support it just as soon as its public and I can upload an update to iTunes. I’d advise waiting for that, or using Phidgets if not.

      As for iOS 9, as long as you are on the latest build (9.3.5 I believe), there are no Roastmaster issues that I am aware of.

      Danny

      • Dave Helbling
        Dave HelblingMay 16, 2017

        Thanks Danny. Our roaster arrives very soon and we’ll be roasting experimentally. Hopefully the replacement model won’t take a long time to be released.
        Dave

        • Danny Hall
          Danny HallMay 19, 2017

          Keep an eye on Thermoworks.com for the “ThermaQ Blue”. I’m not sure where you’re located, but it’s already on their UK site. According to my rep, it should hit their US site shortly.

          I’ve finished adding support to Roastmaster – it’s working great with test unit. Once testing is done, I’ll release an update. So, hopefully very soon!

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