Support

Hudson-Laptop

Got questions?

There’s a few places you can go for help.

We read every comment appearing in any of these places,
so if you ask a question we’ll see it no matter where it’s at.

How to Get Help

001_38Search the Site

Check out our new Documentation Center. We’re in the process of expanding this section to include instructional articles, workflow enhancement tutorials and instructional videos. The goal is to make everything you need easy to find, and informational to read.

If you don’t find help there, use the search bar. This will search every article, with the exception of the FrogPad Forum. You can comment on virtually any article you come across on the site. Comments are no longer held for moderation, so you should see them appear as soon as you submit them.

001_50 purpleBrowse the FrogPad Forums

The FrogPad is our user forum, designed to let you control the threads and ask any question you like. Feel free to open threads and ask questions, or join existing discussions. Good taste and manners are the only rules on the FrogPad.

001_12Ask Us Directly

Send us an email describing your question or issue. Please be specific – list the version of Roastmaster and iOS you are using, as well as the device it is running on. We read and reply to everything, and will get back to you quickly with an answer.

  1. Woody DeCasere
    Woody DeCasereJan 22, 2013

    Hi a question for you, is there a wireless probe that works with roastmaster, and where can i find them.

    thanks

    • Danny Hall
      Danny HallJan 22, 2013

      Hi Woody

      Sorry the site is in a bit of disarray this week while I restructure. I’m adding a documentation section, and place for tutorial videos – trying to get things streamlined and organized.

      As of version 4 on the app store, you can purchase the Data Logging option and operate with Phidget Temperature Sensors. There’s a parts guide here http://rainfroginc.com/wordpress/apps/roastmaster/introducing-version-4-0/ See the link in the Data Logging section.

      At the moment, only K type thermocouples are supported. I plan on adding support for J type in the next update. Due to lack of USB in iOS, Phidgets is the only hardware capable of communicating with Roastmaster in an Apple-sanctioned way at the moment, but the temperature sensors perform beautifully.

      Let me know if you have any specific questions.

      Danny

  2. Roger
    RogerJan 15, 2014

    P.S. I realize there is always a learning curve and this is no exception. But as I try to see if “any” of the attributes I entered in prior to roasting–roaster, bean, room temp, weight, etc.–none of these show up when I enter the “Roast Details” screen for the roast that just took place. Why is this? The thermocouple may not have been reading correctly (ala no “save” button) but the other attributes should have been saved and now displayed.

    Thanks,

    Roger

    • Danny Hall
      Danny HallJan 15, 2014

      Hi Roger

      That should not be happening. Whenever you hit the “Save” button the database is saved. Roastmaster also saves the database at many different points during a roast to guard against possible crashes, etc. where the database might not have a chance to save.

      I replied to your email. Can you try making a test roast, recording a few details, saving, closing, then opening it up again to verify that the details are still there?

      Danny

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